Frequently Asked Questions

Perfectly Imperfect

Each candle is hand poured and there might be some variations to the final product. Frosting and texture may appear on 100% soy wax candles, this doesn’t affect the performance of the candles.

Where Do You Ship To?

We only ship to South Africa at the moment.

How Long Does Shipping Take?

Our candles are made to order.  Items will be shipped 2-3 business days after the date of order.

Delivery with Aramex takes 1-3 business days.

Delivery with Paxi takes 5-9 business days.

Which Payment Methods Do You Accept?

We facilitate payment by credit cards, cheque cards, Instant EFT (via Internet Banking), Masterpass, and debit cards.

Damaged Goods

If your candle happens to arrive broken or damaged, please email info@scentbucket.com with a picture of your damaged candle within two (2) days of receiving.

Returns/Refunds

If there has been an issue with your order please contact info@scentbucket.com for enquiries.

Wholesale

We are ready to work with you. Email info@scentbucket.com to get started today. The minimum order quantity is 10 units and we offer custom labels and scents!

 

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